Deal of the day
COACH
KATE SPADE
MICHAEL KORS
LONGCHAMP
KIPLING
RALPH LAUREN
SWAROVSKI
APPLE ACCESSORIES
Watches
 
25891 small kelsey satchel in signature denim
New Arrivals
 
 30h6gm9s3l mercer large leather satchel
Special Offers
 
FAQ  
 

 

Authenticity
Q: Are all of your products 100% new & authentic?
A: YES!! - eluxs.com only selling 100% original, authentic, new items.
 
Q:     How eluxs.com Sell At Such Low Price?

To ensure the authenticity of the merchandise at lower price, we purchase our merchandise directly from:

* special sales event or special promotion in retail outlet
* luxury merchandise retail outlet
* special discount coupon
* VIP discount

 
Q: Are your products come with original tags and packaging?
A: eluxs.com sells 100% brand new & authentic designer handbags, with:-
* care card or any card that comes with the bag
* tags (please refer to the product details)
* gift receipts (please refer to the product details)
* dust bag (please refer to the product details)
* paper bag (only applicable on small item purchase at RM10)
* Coach gift box (only applicable on small item purchase at RM15)
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Q:    Coach made in China?

Please click the link to know more about 'why your coach bags are made in China".
To be fair, please do not simply accuse us for selling FAKE products. 
https://www.facebook.com/photo.php?fbid=365065000229680&set=a.191886810880834.43993.165763760159806&type=3&theater
http://answers.yahoo.com/question/index?qid=20071202191321AAypttx
http://www.beautyholicsanonymous.com/2012/02/are-you-a-made-in-china-snob/
 


Register at eluxs.com

Q: Why do I need to register?
A: You will need to register with us if you want to make a purchase. By signing up, you also have the option to sign up for mailing list, which includes notifications, new arrival and great sales discount!
   
Q: How do I register?
A: Click on "Log In" and "Create an account", fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sales notifications, new arrival and great sales discount!
   
Q: What if I forget my password?
A: Just click on "Forgot Password" and eluxs.com will email your password to your registered email address.
   
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Shopping & Ordering
Q: How do I shop on eluxs.com?
A: Step 1: browse products by category or brands
Step 2: to purchase, click on "add to cart"
Step 3: after adding products to cart, you can either checkout or continue shopping
Step 4: click on "View Cart" on the top right to view your shopping cart
Step 5: follow the check out process
Step 6: order complete and wait for your dream bags!
   
Q: When will I receive email confirmation for my order?
A: You will receive an email confirmation of your order within minutes of completing your order online.
   
Q: What are the payment methods?
A: eluxs.com prefers bank transfer, we do accept for credit cards payment.
   
Q: How often do you receive new products?
A: eluxs.com receives new products every week continuously. Our catalogs are constantly being updated with new products, but we may sell out very quickly. If you would like to be the first to know our new products info and sales, you may wish to sign up our newsletter list. 
   
Q: Do you have a retail presence or a shop?
A: NO. eluxs.com is an online shop to maintain low overhead cost and pass customer a greatest value savings!
   
Q: Why are similar bags has different prices from time to time?
A: All the branded bag prices are determined by the cost. The price differences can be caused by vary discount rate held by store, currency rate, shipping fee, state tax and custom tax. And also, for designer branded bags, the lesser the quantity in market, the higher price it will be to fulfill the demands
   
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Shipping & Delivery
Q: How soon will my order be shipped?
A: For ready stock - ship within 1~2 business day.  For pre-order items, waiting plus shipping time is about 3~4 weeks from the order date.
   
Q: How soon I can receive my order?
A: for Ready stock item – after item be shipped
Domestic shipping : 1~3 business days
International EMS Parcel : 3~5 business days
International Registered Parcel : 7~14 business days
   
Q: What is the cost for shipping within Malaysia?
A: FREE pos laju shipping to all orders within Malaysia, includes Sabah & Sarawak. Tracking number will be provided once posted.
   
Q: How to track my order?
A: We provide online tracking for your convenience. Just click on the Order Status link based on your order number, and you can track the status based on tracking number given.
   
Q: Who is responsible if the items loss or damage in transit?
A: We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.
   
Q: Can I ship to my office or another residential address even if it is different than my registered shipping address?
A: Yes, we do ship to an alternate shipping address if there is online transfer payment.  Except for ipay88 user, we only ship to guarantee shipping address to avoid fraud
   
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Gift Services
Q: Can I send someone a gift from eluxs.com?
A: YES - eluxs.com offers gift services at RM15 for small items, which includes a gift box, handwritten gift card.
   

Cancellation
Q: How can i request refund if order cancel?
A: For cancellation, refund only applicable on Pre order item, you must email us immediately, 25% cancellation fee applies. For cancellation more than 7days, deposit will be forfeited. 
   

Contact eluxs.com
Q: How to contact eluxs.com?
A: “Contact us link”
SMS:+6012-2868100
Email: info@eluxs.com
MSN: rainusa2u@hotmail.com
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Message us via 0122868100, or email us at info@eluxs.com, like@eluxs.com
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